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Number of iBlogs: 27

26 of 27 Blogs by iPadCool

AT&T training its support staff on iOS 7 prior to its public release

Posted on 09-05-2013 10:22 pm

 

 
With iOS 7 and the new iPhone line-up just around the cor­ner, Apple and its car­ri­ers are begin­ning to take early steps to make sure their sup­port staff can help cus­tomers as soon as the new prod­ucts and ser­vices go live. Ear­li­er this month, Apple blacked out vaca­tion days while and trained its Apple­Care employ­ees on iOS 7 so they can help cus­tomers via phone, web chat, or in-store. Until then, when a devel­op­er called to ask about iOS 7, Apple­Care employ­ees sim­ply noted they were not yet trained on it yet.
Last updated: 09-05-2013 10:22 pm